Customer Service

Returns

If you are not satisfied with any part, it may be returned* for exchange or refund within 30 days from the date of invoice. Please call one of our sales representatives for a Return Authorization Number. This RA# must appear on any returns or they will be refused.WE DO NOT ACCEPT RETURN C.O.D.s! The original packing slip,your name,address & phone number must accompany all returns. Any part returned after 30 days and within 90 days will be subject to a 20% restocking charge.THERE ARE NO REFUNDS AFTER 90 DAYS!!! Please advise why the stock is being returned so we can take proper action. All parts being returned must be Transportation Prepaid. NOTE: All packages must be opened and inspected by the customer within 5 days of invoice date.* All printed material and all electrical parts are non-returnable.*Installed or altered items are non-returnable, as well as special order items.

Liability

In the unlikely event of premature failure of items sold by us, we invite you to discuss the matter so that an appropriate adjustment may be made. Since items listed in this catalog are manufactured by a wide spectrum of suppliers, as well as ourselves, our general policy is to examine each case on its own merit and make an adjustment satisfactory to both parties. CARS Inc. hereby expressly disclaims all warranties, either expressed or implied, including any implied warranty of merchantability of fitness for a particular purpose, and CARS Inc. neither assumes or authorizes any other person to assume for it any liability in connection with the sale of this merchandise. CARS Inc. liability in all events is limited to, and shall not exceed the purchase price paid.

Damage

Examine and count all packages carefully-multiple package shipments may not arrive on the same day.If parts arrive damaged contact the carrier immediately:all claims for damaged parts should be directed to the carrier involved-BE SURE TO KEEP ALL PACKING MATERIAL. If you need help, contact us. Please refer to the invoice number and date in all correspondence regarding your order. Any liability for consequential and incidental damage is expressly disclaimed.

Prices

Prices are effective immediately and supercede any previously published catalog and/or advertised prices. As we handle merchandise from multiple dealers & various raw materials with occasional price fluctuations, CARS Inc. reserves the right to change these prices without notice. Prices & discounts on interior and/or weatherstrip kits are for retail customers only and no further discounts are allowed off these kit prices without the express and/or written consent of CARS Inc.

Telephone Orders

We accept orders by telephone 1-248-853-8900 or 1-800-CARS INC( We will need your credit card number to process your order). Please feel free to use our Toll-Free Order Line when placing an order. Our order lines are open Monday thru Friday from 8:30 AM to 8:30 PM and on Saturdays from 8:30 AM to 5:00 PM, eastern time. For information only, please call our information line at 1-248-853-8900.

Fax Orders

We have installed a FAX machine to receive your orders. Our FAX line is in operation 24 hours a day, including weekends. You may FAX your order to us by completely filling out your order form then FAXing it to us at 1-248 853-8919. Please note that this is a FAX line only and that there is no voice communication.

Special Orders

Items considered special order are non-stocked items or specially manufactured items (example: Interiors using non-original color combinations or non-original materials). All special order items are priced as follows: Seatcovers OR Sidepanel sets are charged a fee of an additional $150.00 each. If purchased together, the seatcovers and sidepanels would incur an additional $250.00 total. All other special items such as Headliners,carpets,etc. are priced at catalog price plus 30%. Special order items must be PREPAID IN FULL and are non-returnable and non-refundable.

Back Orders

It is our goal to ship all in-stock parts on your orders within 24 hours after receipt. If we are out of stock on any part, it will be designated on your invoice in the Back Ordered column-it is our normal policy to ship all backorders complete unless otherwise specified. If we do not ship the back ordered part within 30 days, give us a call for an update and, if requested, we will refund or credit your money; you will be notified before the back ordered parts are shipped out to you. If you cancel an order after it has been shipped, you will be responsible for the shipping charges.

Shipping Charges

We ship UPS whenever possible, so be sure to give us your street address, complete with zip code, etc. We will charge you actual shipping and handling charges for your order. We reserve the right to ship Truck Freight collect whenever a heavy or bulky part is ordered. Foreign Orders and AK or HI call 1-248-853-8900 or email sales@carsinc.com for a quote. No part over 42 inches in length may be sent via Parcel Post to a foreign country. Parts over 42 inches will be shipped Air Freight Collect.

Freight Charges

Customer is responsible for freight charges on any items shipped by UPS or truck. In the event that a freight shipment is refused by the customer, freight charges both ways are the responsibility of the customer. CARS Inc. does not accept C.O.D. shipments.

Copyright and Content Usage

Downloading of catalog pages and/or parts information and/or photos are for personal, non-commercial use only. No information or photographed cars or content within this site is to be reproduced or copied for commercial or personal gain and/or purposes, without the explicit, written consent of CARS Inc.

Privacy Policy

CARS Inc. respects each individual's right to personal privacy. We will collect and use information through our Web site only in the ways disclosed in this statement. This statement applies solely to information collected at the CARS Inc. Web site.

Part I. Information Collection

CARS Inc. collects information through our Web site at several points. We collect the following information about primary visitors:
We collect names and e-mail addresses which our users divulge about other people willingly, for such things as "refer this page to a friend", or for gift purchases. CARS Inc. does not actively market to children, and we never knowingly ask a child under 13 to divulge personal information. We collect the following general data that is not personally identifiable information.

- Number of web site visitors
- Pages viewed by web site visitors
- Time spent viewing web site pages

We collect this information through automatic logging files located on our server.
Additionally, to receive our products and services, billing and shipping information is mandatory because without that information we could not deliver our products to you. This information is never sold or shared with anyone outside of CARS Inc. for any reason.
We do employ cookies within the shopping part of our web site. A cookie is a small text file that our Web server places on a user's computer hard drive to be a unique identifier. Cookies enable CARS Inc. to remember what products you added to your "shopping cart", while you continue shopping. Our cookies do have an expiration date. Our cookies do not collect personally identifiable information.

Part II. Information Usage.

The information collected by CARS Inc. will be used only to enable us to offer our products and information to you, our user. Users who provide information may receive email announcements or advertisements.
Registered users will not receive additional announcements from us about products, services, special deals, or our newsletter without explicitly signing up for it. Out of respect for the privacy of our users, we default to use the option to not automatically send these types of communications.
The information we collect will not be used to create customer profiles based on browsing or purchasing history. We will not supplement information collected at our Web site with data from other sources.
We may share data with the following third parties when you purchase something from CARS Inc.: shipping companies, credit card companies. These third parties will use the information as follows: delivering your goods, and processing payment for your orders.
We offer links to other Web sites. Please note: When you click on links to other Web sites, we encourage you to read their privacy policies. Their standards may differ from ours.
If our policy on information collection or uses changes, we will advise you by updating this information page.

Part III. Problem Resolution

If problems arise, users may contact CARS Inc. by e-mail, phone, or traditional mail. We are committed to resolving disputes within a reasonable and prudent time frame.

Part IV. Data Storage and Security

CARS Inc. protects user information with the following security measures: security protocols, secure servers, firewalls, SSL encryption and other technology and procedures used to protect consumer privacy.
If you have any further questions about privacy or security, please contact us by sending an email to: webmaster@carsinc.com.


"Keeping Great American Cars...American" Since 1976

 
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